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Subscription club
Here, you get your favourite products at a fixed discount plus a lot of extra benefits. We take care of you and your hair all the way. To join the club, you must subscribe to one of our products. You can pause or cancel the subscription at any time.
Your benefits as a club member
General member
Being a member of our subscription club unlocks a lot of fantastic benefits. Look right here 👇
- Welcome gift worth €12.99
- 10% fixed discount on your subscriptions
- Closed Facebook community
- Facebook Live with great advice and Q&A on selected topics
Plus member
After being a member for 3 months, you will be upgraded to a PLUS member, where you get a number of extra benefits 🤩 🎁
- Welcome gift worth €12.99
- 10% fixed discount on your subscription products
- Closed Facebook community
- Facebook Live with great advice and Q&A on selected topics
Extra benefits
- Private chat and advice with Lotte about your hair (10 min)
- Special offers
- Access to warehouse sales and events
Frequently asked questions about our subscription club
How does the subscription work?
The subscription gives you a fixed 10% discount on all your subscription products. In addition, you get a number of advantages that you can find here. Subscriptions do not costs extra and you can easily pause or cancel your subscription.
What are the conditions?
You can read all our subscription terms and conditions right here.
How do I subscribe?
If you can't figure out how to set up a subscription or have questions about it, you are more than welcome to write or call Lotte and Nanna. They are always ready to help you.
You can find all our contact information here
How will my subscription be delivered?
All subscriptions follows the normal shipping rates. You will receive an SMS and E-mail with information.
Am I tied to something?
No, you can always unsubscribe or pause your subscription under your customer profile/login.
How do I view my subscription?
When you created your subscription, you received an email with a link. By clicking on this link you will be taken to your subscription profile, here you can adjust the delivery interval, pause or cancel your subscription.
What is the subscription club?
It's a convenient way for you to subscribe to a number of our products so you never have to run out! You get a number of extra benefits and become part of our Facebook group.
What do I pay for shipping on a subscription?
All subscription orders follows the normal shipping rates.
Where are my subscription orders delivered?
Your subscription order will be delivered to your nearest parcel shop.
I need help, who do I contact?
Please contact Lotte or Nanna if you have any questions or problems regarding subscription. They are always ready to help.
You find all our contact information here
Can I pause or cancel the recurring deliveries?
Yes. In your subscription emails, you find a link where you can change, pause or stop delivery intervals. Feel free to contact us if you experience any problems.