Terms of service

Terms and conditions

General information

Hedeparken 14

7870 Roslev, Denmark

CVR: 42287520

Private limited liability company: Yuaia Haircare ApS

When you shop at yuaiahaircare.com you are shopping with Yuaia Haircare ApS

Yuaia Haircare ApS is a LLC company that sells hair care, supplements, brushes and more. Terms and conditions apply to consumer purchases via yuaiahaircare.com. For B2B purchases, other terms and conditions apply, which are agreed upon separately. If you want to know more about B2B opportunities, you can contact us at: info@yuaiahaircare.com

1. Placing an order

1.1 Order terms

When you place an order at yuaiahaircare.com, we will send you an electronic confirmation by email. This will contain relevant information about your purchase. The order confirmation will be proof that we have received your order and that we have entered into a binding agreement. We reserve the right to change or cancel the order if the information you have provided is not correct.

1.2 Incorrect information in order

If you have provided incomplete or incorrect information (e.g. delivery address or email) when placing your order, please contact us as soon as possible at info@yuaiahaircare.com. This will allow us to correct your order so that it can be dispatched correctly.

However, if incorrect information has been entered and this is not corrected in time, and the parcel is sent to the wrong address, it is your own responsibility. Yuaia Haircare does not replace parcels sent to incorrect addresses and does not cover the costs of re-sending parcels (e.g. payment of postage or new delivery costs) due to incorrect information when placing the order.

2. Payment terms and conditions

Yuaia Haircare accepts payment with VISA, VISA Electron, Mastercard, JCB, Paypal, Google Pay and Apple Pay. We do not charge card fees. Payment will only be charged to your account when the item is dispatched.

All amounts are in EUR or foreign currency and are incl. VAT.

Yuaia Haircare uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

3. Terms of delivery

3.1 Delivery providers

Yuaia Haircare dispatches orders on weekdays.

Available delivery providers, delivery methods, shipping prices, any free-shipping thresholds and estimated delivery times depend on your destination and are shown at checkout before you complete your purchase.

3.2 Delivery time

Estimated delivery times depend on the destination and delivery method. See the delivery information shown at checkout before you complete your purchase.

4. Subscription terms and conditions

General information

Yuaia Haircare ApS

CVR no. 42287520

Address: Hedeparken 14, 7870 Roslev, Denmark

Email address: info@yuaiahaircare.com

Phone number: +45 81958981

4.1 Buying subscription products at Yuaia Haircare ApS

You have the option to select products to delivered automatically and on an ongoing subscription basis from Yuaia Haircare ApS. Signing up for a subscription is completely free and you get a fixed 10% discount on all subscription products. Purchasing products on subscription is always optional, and you will not be signed up without choosing to do so. All products can be purchased as one-off purchases by default. The subscription is an extra service we offer, and it is also possible to combine a purchase with both subscription and non-subscription products.

Benefits of a subscription:

Fixed 10% discount on all subscription products
Automatic and continuous delivery of your subscription products so you never run out
No lock-in period, so you can cancel your subscription at any time
No unexpected charges
Easy self-service if you want to make changes to your subscription

How the subscription works:

Find the products you want to subscribe to (the website will show which products can be subscribed to)
Choose how often you want the products delivered
Add the products to your basket and pay for your purchase as normal

4.2 Payment

The subscription continues with automatic deliveries and payments at the interval you select when ordering, until you cancel or pause it. The billing interval matches the delivery interval.

The price per delivery including VAT, currency, any subscription discount and shipping is shown before you order and in your order confirmation. If the first and later deliveries have different prices, both prices and when the change applies must be stated before you order. Shipping is charged for each delivery under the agreed terms.

The subscription requires your authorisation for recurring payments when ordering. Later deliveries are paid automatically using the payment method linked to your subscription, without a new order from you. To stop future deliveries and payments, cancel under section 4.5. If an order has already been dispatched, section 4.5 and your statutory withdrawal rights apply.

The payment methods available for your subscription are shown when ordering. We do not charge card fees. Payment for goods is taken only when they are dispatched.

4.3 Delivery

Yuaia Haircare dispatches orders on weekdays.

4.4 Binding period

There is no binding subscription period and you can easily cancel or pause your subscription at any time via your login. If you have any problems with this, you can always contact us at info@yuaiahaircare.com

4.5 Cancellation

The subscription can be cancelled at any time. If the next order has been shipped when the cancellation is received, this order must be paid for and the subscription will be cancelled immediately afterwards.

Orders are dispatched 1-2 days after a subscription has been activated.

You can easily and conveniently cancel your subscription on our website via your login or by writing to us at info@yuaiahaircare.com.

4.6 Special terms and conditions

Subscription benefits will be cancelled if you cancel or pause your subscription.

4.7 Right of cancellation

For a subscription for regular deliveries of goods, you have 14 days to withdraw, counted from the day you or a person you designate, other than the carrier, receives the first delivery.

Send a clear notice of withdrawal to info@yuaiahaircare.com before the deadline. You may use the model withdrawal form in our terms and conditions, but using it and giving a reason are optional. Sending your notice before the deadline is sufficient.

Withdrawal ends the subscription. Return any goods received within 14 days after giving notice; see sections 4.8–4.9. Withdrawal is separate from ordinary cancellation under section 4.5. Any mandatory additional local rights remain unaffected.

4.8 Returns

After notifying us of withdrawal, return the goods within 14 days to Yuaia Haircare ApS, Hedeparken 14, 7870 Roslev, Denmark. You pay the direct return shipping costs and are responsible for the return shipment. Keep proof of posting.

Please include your order number so we can identify the purchase. Giving a reason and using a particular form are optional.

4.8.1 The condition of the item when you return it

If the item has lost value because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the item, you can only get a partial refund of the purchase amount. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get back the shipping costs.

We recommend that you return the item in its original packaging.

If the original packaging is missing, it could possibly result in a decrease in the value of the item.

4.9 Refund policy

If you withdraw from the whole purchase, we refund the purchase price and the cost of our least expensive standard delivery. We do not refund the extra cost of a more expensive delivery method you chose.

We refund without undue delay and within 14 days of your withdrawal notice, using the same payment method unless you expressly agree otherwise, without a refund fee. We may withhold the refund until we receive the goods or proof of return, whichever comes first.

You pay the direct return shipping costs. Any deduction for diminished value must meet the statutory requirements; see section 4.8.1. Delivery of goods before withdrawal does not itself justify a separate service charge.

4.10 If something is wrong with your subscription

Statutory consumer rights for defective goods also apply to each delivery under a subscription. Contact info@yuaiahaircare.com if a product is defective.

4.11 Delivery of goods

Under Danish law, you may complain about defects for two years from receipt of each product. Mandatory rights in your country, including any longer period, remain unaffected. Depending on the applicable conditions, remedies include repair, replacement, a price reduction or termination and a refund. Notify us promptly after discovering a defect; mandatory local complaint deadlines apply.

4.12 Payment authorisation and disputed charges

You may withdraw your authorisation for future subscription payments at any time. Contact info@yuaiahaircare.com and, if necessary, your bank or payment provider.

Withdrawing payment authorisation does not itself cancel the subscription. If you also wish to cancel, notify us or use your account as described in section 4.5.

Report an unauthorised payment to your bank or payment provider without undue delay after discovering it. For payments covered by EU/EEA payment services rules, the notification deadline is generally 13 months from the debit, subject to the statutory conditions. Your mandatory local payment rights are not limited by these terms.

5. Cancellation, returns and exchanges

5.1 Right of cancellation

Consumers are granted a 14-day full right of cancellation on goods purchased from us.

The period starts from the day you receive the order. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.

Return costs are your responsibility.

Cancellation must be notified to us within 14 days of receipt and you must return the shipment within 14 days of cancellation.

If you cancel the purchase or wish to exchange a product, the product must be returned to the following address:

Yuaia Haircare ApS

Hedeparken 14

7870 Roslev, Denmark

The notification must be given by email at info@yuaiahaircare.dk or by using the standard cancellation form, which you will find at the bottom of the terms and conditions page. In the notification, you must clearly inform us that you wish to exercise your right of cancellation.

You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time.

5.2 Cancellation of part of the purchase

If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.

Please note that you will not be refunded the shipping costs if you cancel part of your purchase.

5.3 Returns

Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. It is important that you include a note or other document with the order number and reason for return so that we can process your return.

You must pay for the return of the parcel yourself, and you are liable if damage occurs during transport.

For unclaimed parcels, we charge a return fee of 15 EUR deducted from the total purchase price.

Please also note that we do not pick up return parcels in parcel shops.

5.4 No right of cancellation

These agreements cannot be cancelled:

Delivery of sealed goods which are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery.

5.5 The condition of the item when you return it

You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, characteristics and functioning of the goods. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item has been tried in addition to what is described above, we consider it as used, which means that in the event of cancellation of the purchase, you will only receive a part or none of the purchase amount back, depending on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.

In order to receive a full refund, you must do the same as you would in a physical store. You can test the item, but not actually use it.

For unclaimed goods, you must contact us. In this case, the purchase amount and delivery costs will be refunded, minus the postage we are charged by the shipping company for the return shipment.

5.6 Refund of the purchase amount

If you cancel your purchase, you will get your money back. If the item has depreciated in value, we will deduct the amount you are liable for.

We will refund all payments received from you, excluding delivery costs, within 14 days from the day we receive your notification of cancellation.

We will refund the money using the same means of payment you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the item, unless you send us proof of return.

The item is sent to:

Yuaia Haircare ApS

Hedeparken 14, 7870 Roslev, Denmark

info@yuaiahaircare.com

We only accept parcels that are sent directly to the address.

6. Right of complaint

6.1 Terms and conditions for complaints

The provisions of the Consumer sales and guarantees directive on complaints and defects apply to purchases of products made through www.yuaiahaircare.com.

According to EU law, you have a 2-year warranty from receipt of the product.

It is important to remember to complain within a "reasonable time" after you have discovered the defect in the product. If you complain within two months of discovering the fault or defect, the complaint will always be considered timely.

If your complaint is justified, this means that you can demand that the product is repaired, replaced, the price reduced or the money refunded, depending on the specific situation.

Complaints are handled under applicable consumer sales law. Dissatisfaction relating to personal preferences, such as fragrance or texture, does not in itself constitute a product defect. Our voluntary satisfaction guarantee applies separately under its stated terms.

6.2 How do I complain?

If you wish to complain about a product, please contact info@yuaiahaircare.com. Please send us your order number, a picture of the product and a description of the fault. We will initially decide whether the product should be sent back.

If we need to investigate the product further, you will need to send it back to us and you will have to pay for the return costs in the first instance. If the complaint is subsequently approved, you will be reimbursed for the cost of returning the defective product (within reason). You should keep a receipt for the cost of returning the product(s) as it is important in these cases.

If your complaint is not accepted, we will send the product back to you and you will not be reimbursed for the shipping you paid in connection with your complaint.

The product must be sent in proper packaging to the following address:

Yuaia Haircare ApS

Hedeparken 14

7870 Roslev, Denmark

7. 30-day satisfaction guarantee

Are you not satisfied?

Our greatest desire is to help you achieve the hair of your dreams. We believe in our products and take pride in their quality. If you are not satisfied with your experience with our products, we offer a 30-day satisfaction guarantee. This means that if, for example, you don't like the taste of our hair vitamins, don't like the smell of a shampoo or simply don't think the product lives up to your expectations, we'll give you a full refund (excluding delivery costs of EUR 5.99 if you've received free shipping).

The satisfaction guarantee is valid from the date of purchase and for 30 days thereafter.

What you need to do

To use your satisfaction guarantee, simply follow this link and you will be guided through the process.

Link: https://returns.reversio.io/yuaia-com-guarantee

Be aware of

Our 30-day satisfaction guarantee only applies to purchases made at yuaiahaircare.com and does not apply if you buy through one of our many retailers.

When purchasing products with a free gift, the free gift must also be returned or the amount of the gift will be deducted from the refunded amount.

Need help?

Should you need help with the satisfaction guarantee or returning products, please don't hesitate to contact us!

Write to us at: info@yuaiahaircare.com

We promise to help you as best we can.

8. Complaint options

First contact info@yuaiahaircare.com about a purchase complaint so we can try to resolve it.

As Yuaia Haircare ApS is established in Denmark, an unresolved dispute may be submitted to Mæglingsteamet for Forbrugerklager, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, if it falls within its jurisdiction and meets its admissibility requirements. See Nævnenes Hus for current conditions or use its complaints portal. An unresolved case may subsequently proceed to Forbrugerklagenævnet under the applicable rules.

For cross-border purchases, consumers in the EU, Norway and Iceland can seek assistance from their national European Consumer Centre through ECC-Net. Other complaint avenues and mandatory local consumer rights remain unaffected.

9. Processing of personal data

Yuaia Haircare ApS is the data controller. We process contact, order, delivery and payment information needed for purchases, customer service, returns and complaints. We share information with relevant providers and partners where there is a lawful basis.

Retention depends on the purpose and applicable legal requirements. Accounting records are generally kept for five years from the end of the relevant financial year under the Danish rules applicable to us; this is not a blanket deletion period for all personal data.

See our Privacy and Cookie Policy for purposes, legal bases, recipients, international transfers, retention and your rights. Contact info@yuaiahaircare.com.

10. Changes to terms and conditions

Our terms and conditions were last updated on 26 October 2026. We reserve the right to update our terms and conditions from time to time. If there are changes to the terms and conditions that are not in favour of consumers, we will notify you in accordance with legal requirements.

Download Model withdrawal form.

11. Digital content and e-guides

If your order includes digital content, such as an e-guide, it is delivered through the link or access specified when purchasing. The format, delivery timing and any technical requirements must be stated in the offer or pre-purchase information. Contact info@yuaiahaircare.com if you cannot access ordered content.

Where EU/EEA or UK consumer withdrawal rules apply, purchases of digital content not supplied on a physical medium normally have a 14-day withdrawal period from contract conclusion. Early delivery ends this right only if all applicable legal conditions are met: you must first expressly consent to delivery beginning and acknowledge that you thereby lose the right to withdraw, and we must provide the required confirmation on a durable medium, such as email. Accepting general terms alone is insufficient.

Without those conditions, dispatch or download alone does not remove the right to withdraw. Notify info@yuaiahaircare.com to withdraw. If an e-guide is bundled with physical goods, digital delivery does not itself remove withdrawal rights for those goods. Statutory remedies for faulty digital content and any additional mandatory local rights remain unaffected.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You may copy the text and email it to us. Use of the form is optional.

To: Yuaia Haircare ApS
Hedeparken 14
7870 Roslev, Danmark
info@yuaiahaircare.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

__________________________________________________

Ordered on (*)/received on (*): __________________________________

Name of consumer(s): __________________________________

Address of consumer(s): __________________________________

Signature of consumer(s) (only if this form is notified on paper): __________________________________

Date: __________________________________

(*) Delete as appropriate.

This form concerns statutory withdrawal, not our voluntary satisfaction guarantee.

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