2-5 day delivery
100.000+ satisfied customers
Free delivery over £49
Subscription terms and conditions
4. Subscription terms and conditions
General information
Yuaia Haircare ApS
CVR no. 42287520
Address: Elmevej 16, 7870 Roslev, Denmark
Email address: info@yuaiahaircare.com
Phone number: +45 42233986
4.1 About buying subscription products from Yuaia Haircare ApS
You have the option to select products to delivered automatically and on an ongoing subscription basis at Yuaia Haircare ApS. Signing up for a subscription is completely free and you get a fixed 10% discount on all subscription products. Purchasing products on subscription is always optional, and you will not be signed up without choosing to do so. All products can be purchased as one-off purchases by default. The subscription is an extra service we offer, and it is also possible to combine a purchase with both subscription and non-subscription products.
Benefits of a subscription:
- Fixed 10% discount on all subscription products
- Automatic and continuous delivery of your subscription products so you never run out
- No lock-in period, so you can cancel your subscription at any time
- No unexpected charges
- Easy self-service if you want to make changes to your subscription
How the subscription works:
- Find the products you want to subscribe to (the website will show which products can be subscribed to)
- Choose how often you want the products delivered
- Add the products to your basket and pay for your purchase as normal
4.2 Payment
The subscription continues with automatic deliveries and payments at the interval you select when ordering, until you cancel or pause it. The billing interval matches the delivery interval.
The price per delivery including VAT, currency, any subscription discount and shipping is shown before you order and in your order confirmation. If the first and later deliveries have different prices, both prices and when the change applies must be stated before you order. Shipping is charged for each delivery under the agreed terms.
The subscription requires your authorisation for recurring payments when ordering. Later deliveries are paid automatically using the payment method linked to your subscription, without a new order from you. To stop future deliveries and payments, cancel under section 4.5. If an order has already been dispatched, section 4.5 and your statutory withdrawal rights apply.
The payment methods available for your subscription are shown when ordering. We do not charge card fees. Payment for goods is taken only when they are dispatched.
4.3 Delivery
Yuaia Haircare dispatches orders on weekdays.
For deliveries to the United Kingdom, we use Royal Mail Express and Royal Mail Home Delivery.
Shipping prices start from GBP 4.95. Shipping is free on orders over GBP 49.
Estimated delivery time is 2–4 working days. All shipments can be tracked.
UK orders are shipped with duties and taxes paid. You will not be charged additional customs fees on delivery.
The available delivery options and shipping prices for your address are shown at checkout before you complete your purchase.
4.4 Binding period
There is no binding subscription and you can easily cancel or pause your subscription at any time via your login. If you have any problems with this, you can always contact us at info@yuaiahaircare.com
4.5 Cancellation
The subscription can be cancelled at any time. If the next order has been shipped when the cancellation is received, this order must be paid for and the subscription will be cancelled immediately afterwards.
Orders are dispatched 1-2 days after a subscription has been activated.
You can easily and conveniently cancel your subscription on our website via your login or you can always write to us at info@yuaiahaircare.com and we will take care of it.
4.6 Special terms and conditions
Subscription benefits will be cancelled if you cancel or pause your subscription.
4.7 Right of cancellation
For a subscription for regular deliveries of goods, you have 14 days to withdraw, counted from the day you or a person you designate, other than the carrier, receives the first delivery.
Send a clear notice of withdrawal to info@yuaiahaircare.com before the deadline. You may use the model withdrawal form in our terms and conditions, but using it and giving a reason are optional. Sending your notice before the deadline is sufficient.
Withdrawal ends the subscription. Return any goods received within 14 days after giving notice; see sections 4.8–4.9. Withdrawal is separate from ordinary cancellation under section 4.5. Any mandatory additional local rights remain unaffected.
4.8 Returns
After notifying us of withdrawal, return the goods within 14 days to Yuaia Haircare ApS, Hedeparken 14, 7870 Roslev, Denmark. You pay the direct return shipping costs and are responsible for the return shipment. Keep proof of posting.
Please include your order number so we can identify the purchase. Giving a reason and using a particular form are optional.
4.8.1 The condition of the item when you return it
If the item has lost value because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the item, you can only get a partial refund of the purchase amount. The amount you can get back depends on the commercial value of the item, and in some cases this may mean that you can only get back the shipping costs.
We recommend that you return the item in its original packaging.
If the original packaging is missing, it could possibly result in a decrease in the value of the item.
4.9 Refund policy
If you withdraw from the whole purchase, we refund the purchase price and the cost of our least expensive standard delivery. We do not refund the extra cost of a more expensive delivery method you chose.
We refund without undue delay and within 14 days of your withdrawal notice, using the same payment method unless you expressly agree otherwise, without a refund fee. We may withhold the refund until we receive the goods or proof of return, whichever comes first.
You pay the direct return shipping costs. Any deduction for diminished value must meet the statutory requirements; see section 4.8.1. Delivery of goods before withdrawal does not itself justify a separate service charge.
4.10 If something is wrong with your subscription
Statutory consumer rights for defective goods also apply to each delivery under a subscription. Contact info@yuaiahaircare.com if a product is defective.
4.11 Delivery of goods
Under Danish law, you may complain about defects for two years from receipt of each product. Mandatory rights in your country, including any longer period, remain unaffected. Depending on the applicable conditions, remedies include repair, replacement, a price reduction or termination and a refund. Notify us promptly after discovering a defect; mandatory local complaint deadlines apply.
4.12 Payment authorisation and disputed charges
You may withdraw your authorisation for future subscription payments at any time. Contact info@yuaiahaircare.com and, if necessary, your bank or payment provider.
Withdrawing payment authorisation does not itself cancel the subscription. If you also wish to cancel, notify us or use your account as described in section 4.5.
Report an unauthorised payment to your bank or payment provider without undue delay after discovering it. Under the UK Payment Services Regulations, the notification deadline is generally 13 months from the debit, subject to the statutory conditions. Your mandatory local payment rights are not limited by these terms.